Terms of Service & Privacy Policy

Facilitz Concierge Service Pvt. Ltd Refund and cancellation policy

Welcome to the website of Facilitz, we make publicly open our policy on refund and cancellation of paid membership registration made on payment gateway as under:

  • Any refund / cancellation sought for by paid customer will be entertained only when received within 10 days of the date of paid membership
  • The Paid membership for which a refund has been sought for will be subject to examination by experts. Regarding its technical problem or No response
  • No cash or refund of money will be allowed, but Paid Membership only will be transferred or can be used by availing any other services of our company.
  • If the Paid Membership is required to be changed at a later stage the excess amount will be borne by the customer.

Cancellation of account

  • Either you or Facilitz Concierge services Pvt. ltd. may cancel your Account at any time, for any reason or no reason. Such cancellation will become effective upon notice to the other party, except that a cancellation by or Facilitz Concierge services Pvt. ltd due to your breach of this Agreement will become effective immediately, regardless of notice.
  • Upon the effective moment of cancellation of your account, your rights and privileges under this agreement becomes null

Facilitz Concierge Service Pvt. Ltd (www.facilitz.com) Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, social security number, Government ID Proof or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey Payment Gateway or enter information on our site.

How do we use your information?

Facilitz may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serves you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.
  • To send periodic emails regarding your order or other products and services.

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Help remember and process the items in the shopping cart.
  • Understand and save user's preferences for future visits.
  • Keep track of advertisements.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled It won't affect the users experience that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders .

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

We do not include or offer third party products or services on our website.


Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.

Google, as a third party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

We have implemented the following:

  • Remarketing with Google AdSense
  • DoubleClick Platform Integration

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt out Browser add on.

Facilitz agree to the following:

Users can visit our site anonymously

Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.

Our Privacy Policy link includes the word 'Privacy', and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes:

  • On our Privacy Policy Page

Users are able to change their personal information:

  • By logging in to their account

Does our site allow third party behavioral tracking?

It's also important to note that we do not allow third party behavioral tracking

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in India and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via email

  • Other
Within 30 business days
We will notify the users via in site notification
  • Within 7 business days

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

To be in accordance with CANSPAM we agree to the following:

If at any time you would like to unsubscribe from receiving future emails, you can email us atand we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Facilitz Concierge Services Pvt. Ltd.
R/o N-24, Chankya Place-2,C1 Jnak puri
New Delhi, Delhi 560034

Please read the following terms and conditions very carefully as your use of services on our website www.facilitz.com are subject to your acceptance of and compliance with such terms and conditions. Facilitz online consumer services accessible to you via web, mobile app.


This is an agreement between you ("you" or "your") and Facilitz.com, a company incorporated under the Companies Act 1956 with its registered office at Bangalore ("Facilitz" "we," or "our") that governs your use of the search services offered by Facilitz through its website www.facilitz.com ("Website"), using which Facilitz may provide the search services ("Platform"). When you access or use Platform you agree to be bound by these Terms and Conditions ("Terms").

Service Terms & Conditions

It is the duty of the Client to verify the JOB ID card of the technician before allowing him inside the premises

  • The Client needs to monitor the activity of the technician for the entire duration of service.
  • If the client intend JOB to hire any specific equipment for carrying out the service then it will be billed with the Facilitz service charge of 15% of equipment hire charges bill
  • All services undertaken by Facilitz technicians will carry a warranty period of one month from the date of service. Any re occurrence of the same issue will entitle the Client for a free service.
  • Service subjects to the availability of the technician for a particular date & time.
  • The warranty coverage will NOT be applicable for Preventive Maintenance Services
  • The warranty shall not be applicable in case the faulty spare part is not replaced on Client instruction.
  • The Client is requested to treat the technician with respect at all times during the service visit.
  • It is the responsibility of the technician to clean the place of service undertaken.
  • The technician shall bring all tools and consumables required for the service.
  • Tools are defined as " A device used to perform a particular service" and consumables are defined as " a commodity used frequently in association or to aid the main gadget to perform smoothly"
  • In general terms, consumables include: waste cloth, garbage bags, screws, oils, soap oils, chemicals to clean, cleaning cloth, Nail holder (Ghatta) and nails
  • Paint, polish, missing spares and anything not mentioned above are not considered as consumables.
  • In case the technician does not arrive within 120 minutes from the time of logging the complaint, please ensure he is informed immediately at the time of arrival. In case of any dispute, please call the call center to inform the delay. This will entitle the Client for a 25% discount on charged services and 25% credit voucher on free services. JOB Management decision is final for extending such discount or credit voucher.
  • The Client is expected to interact directly with the call Centre or Facilitz office directly for any service requests or warranty related issues. Calling the technician directly amounts to breach of contract and can entail termination of the subscription with immediate effect.
  • All payments can be made through a cheque or credit / debit cards or cash. A receipt shall be issued for all payments made.
  • Any government levies and taxes shall be payable as applicable from time to time.
  • JOB will provide List of holidays
  • The 120 minutes service guarantee applies to all repair service requests only and not on preventive maintenance calls.
  • All preventive maintenance calls will be serviced through pre fixed appointments, which needs to be confirmed at-least 24 hours in advance.
  • The Client needs to make the payment for the service availed immediately and no delay in payments will be entertained.
  • All cheque payments shall be in the name of "Facilitz Concierge Services Private Limited"
  • Proper receipts shall be issued from " Facilitz Concierge Services Private Limited" for all payments
  • Facilitz Concierge Services Private Limited employs trained, qualified and experienced technicians to carry out all services offered by JOB. In case of any instances where the technician is not able to carry out any activity due to complexity/ adversity, Facilitz, shall find a suitable team who can complete the job successfully. Clients are requested to co-operate in these instances, however, these situations are rare and won’t occur often.


Facilitz may vary or amend or change or update these Terms, from time to time entirely at its own discretion. You shall be responsible for checking these Terms from time to time and ensure continued compliance with these Terms. Your use of Site after any such amendment or change in the Terms shall be deemed as your express acceptance to such amended/changed terms and you also agree to be bound by such changed/amended Terms.


Since, Facilitz provides information directory services website, your ("Users") use any of the aforementioned medium to post blogs ,Reviews, Ratings and Comments about the Facilitz services and also about the Advertiser's listed at Facilitz is subject to additional terms and conditions as mentioned herein.

You are solely responsible for the content of any transmissions you make to the Site and any material you add to the Site, including but not limited to transmissions like your Reviews, Ratings & Comments posted by you(the "Communications"). Facilitz does not endorse or accept any of your Communication as representative of their (Facilitz) views. By transmitting any public Communication to the Site, you grant Facilitz an irrevocable, non-exclusive, worldwide, perpetual, unrestricted, royalty-free license (with the right to sublicense) to use, reproduce, distribute, publicly display, publicly perform, adapt, modify, edit, create derivative works from, incorporate into one or more compilations and reproduce and distribute such compilations, and otherwise exploit such Communications, in the Platform.

You confirm and warrant that you have the right to grant these rights to Facilitz. You hereby waive and grant to Facilitz all rights including intellectual property rights and also "moral rights" in your Communications, posted at Facilitz is free to use all your Communications as per its requirements from time to time. You represent and warrant that you own or otherwise control all of the rights to the content that you post as Review, Rating or Comments; that the content is accurate; that use of the content you supply does not violate these Terms and will not cause injury to any person or entity. For removal of doubts it is clarified that, the reference to Communications would also mean to include the reviews, ratings and comments posted by your Friends tagged by you. Also Facilitz reserves the right to mask or unmask your identity in respect of your Reviews, Ratings & Comments posted by you.

Facilitz has the right, but not the obligation to monitor and edit or remove any content posted by you as Review, Rating or Comments. Facilitz cannot review all Communications made on its website. However, Facilitz reserves the right, but has no obligation, to monitor and edit, modify or delete any Communications (or portions thereof) which Facilitz in its sole discretion deems inappropriate, offensive or contrary to any Facilitz policy, or that violate this terms:

Facilitz reserves the right not to upload or distribute to, or otherwise publish through the Site any Communication which

  1. is obscene, indecent, pornographic, profane, sexually explicit, threatening, or abusive;
  2. constitutes or contains false or misleading indications of origin or statements of fact;
  3. slanders, libels, defames, disparages, or otherwise violates the legal rights of any third party;
  4. causes injury of any kind to any person or entity;
  5. infringes or violates the intellectual property rights (including copyright, patent and trademark rights), contract rights, trade secrets, privacy or publicity rights or any other rights of any third party;
  6. violates any applicable laws, rules, or regulations;
  7. contains software viruses or any other malicious code designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
  8. Impersonates another person or entity, or that collects or uses any information about Site visitors.

It is also clarified that, if there are any issues or claims due to your posts by way of Reviews, Ratings and Comments, then Facilitz reserves right to take appropriate legal action against you. Further, you shall indemnify and protect Facilitz against such claims or damages or any issues, due to your posting of such Reviews, Ratings and Comments Facilitz takes no responsibility and assumes no liability for any content posted by you or any third party on Facilitz site or on any mediums of Facilitz.

You further acknowledge that conduct prohibited in connection with your use of the Facilitz website includes, but is not limited to, breaching or attempting to breach the security of the Site.


  1. FACILITZ is providing the Services to the User “as is” and “as available” without any warranties of any kind, either express or implied.
  2. Without prejudice to the above, FACILITZ makes no representation or warranty that:
    1. The Services will meet Users requirements;
    2. The Services will be uninterrupted, timely, secure, or error-free;
    3. It will assume responsibility for any service advertised or offered by a third party including a Service Expert through the Website;
    4. It shall be responsible for any bugs, viruses, Trojan horses, or the like which may be transmitted to or through the Website by any third party, any interruption or cessation of transmission to or from the Website, any defamatory, offensive, or illegal conduct of any third party or User or Service Expert;
    5. It shall be liable for any conduct of the Service Expert. However, it will use commercially reasonable efforts to address any complaints that you may have against any Service Expert and that you bring to FACILITZ’s attention.
  3. The User is using the Website at his or her own risk. To the fullest extent allowed under applicable law, FACILITZ disclaims all warranties, whether express or implied, including any warranties that the Website is merchantable, reliable, accurate, fit for a particular purpose or need, non-infringing or free of defects or able to operate on an uninterrupted basis, or that the use of the Website by the User is in compliance with laws, or that User generated Content will be successfully, accurately or securely transmitted.


The Terms of Use shall be governed in all respects by the laws of India and any legal proceeding arising out of this agreement will occur exclusively in the courts located in New Delhi, India.


If a dispute arises between you and FACILITZ, you and FACILITZ hereby agree to resolve any claim or controversy that arises out of the Terms of Use or the Website in accordance with this Section 11 or as otherwise agree in writing. Before resorting to the filing of a formal lawsuit, FACILITZ strongly encourages you to first directly contact to seek a resolution via e-mail at contact@facilitz.com. The dispute shall be resolved through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.


FACILITZ has established a Policy that explains about the usage of information collected from you. The Policy is referenced above and hereby incorporated into the Terms of Use set forth herein. Your use of this Website is governed by the Policy. The Privacy Policy is located at: www.Facilitz.com/privacypolicy.